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Nov. 21st, 2004 10:15 pmWhile trying to get on line tonight I was greeted with an "Invalid user id or password" message. After going through all the usual steps (reboot computer, restart modem, check firewall configs) I came to the conclusion that the problem was on the other end. Following this realization was the most enlightening conversation with Verizon's automated voice activated help service. After yelling "YES!!!!" into the phone and banging my head on the desk for about half an hour (малыш, хочешь, я расскажу тебе сказку...пссс-щелк, малыш, хочешь, я расскажу тебе сказку...), I finally managed to get to a human being that didn't react to everything I said with "I am sorry, I didn't understand what you said." A yound gentleman by the name of Chad listened to my problem, then reset the password. New password didn't work. After few more minutes of pondering he suggested I wait for about an hour before trying again because it might take that long for the password to be reset on the server. Why!? He didn't know. He also didn't know why after over a year of using DSL my password would misteriously get changed without my knowledge. Chad was as polite, attentive and useless as most of the other tech support I've ever had to deal with. Despite that, an hour later I indeed was able to connect.
Conclusion: I hate everything about Verizon except the salary they pay me.
Conclusion: I hate everything about Verizon except the salary they pay me.
