riontel | (no subject)

While trying to get on line tonight I was greeted with an "Invalid user id or password" message. After going through all the usual steps (reboot computer, restart modem, check firewall configs) I came to the conclusion that the problem was on the other end. Following this realization was the most enlightening conversation with Verizon's automated voice activated help service. After yelling "YES!!!!" into the phone and banging my head on the desk for about half an hour (малыш, хочешь, я расскажу тебе сказку...пссс-щелк, малыш, хочешь, я расскажу тебе сказку...), I finally managed to get to a human being that didn't react to everything I said with "I am sorry, I didn't understand what you said." A yound gentleman by the name of Chad listened to my problem, then reset the password. New password didn't work. After few more minutes of pondering he suggested I wait for about an hour before trying again because it might take that long for the password to be reset on the server. Why!? He didn't know. He also didn't know why after over a year of using DSL my password would misteriously get changed without my knowledge. Chad was as polite, attentive and useless as most of the other tech support I've ever had to deal with. Despite that, an hour later I indeed was able to connect.

Conclusion: I hate everything about Verizon except the salary they pay me.

Flat | Top-Level Comments Only

A little tip to deal with automated phone support -- scream obsenities into the phone. Some of the voice recognition software is programed to recognize frustration :) and patch you through to a live operator.

Conclusion: learning to curse can be useful

-Lena

А на звуки ломаемой мебели они не реагируют случайно?

nope :) whatever you do to your own stuff is your own business

.... must research precedents of liability for extreme emotional distressed caused by automated services...

...kstati....kto to esche pomnit stariy epizod "Married with Children" gde Al zakazivaet zap-chast' dlya mashini "if you car in in a lake press 54, if your car is on fire press 55, etc"

This was a lot worse: "Please say yes or no". "YES!" "I am sorry, I didn't understand what you said. Please say yes or no."